Operations Manager Level 5 Standard

To download a full overview for this qualification, please click here

Summary

An Operations manager is someone who manages teams and achieves operational or departmental goals and objectives, as part of the delivery of the organisations strategy. The link between strategic and departmental management is key in any organisation. They will look inwards at their own skills and behaviours, and outwards towards the team dynamic, structure and operation. They are usually accountable to a more senior manager or business owner.

Ideal candidates

This Apprenticeship qualification is ideal for candidates in middle management roles such as operations managers, regional manager/divisional managers, and certain specialist managers managing at least 2 or more people, with the ambition to progress to more senior roles within the organisation.

Qualifications

Though the course is varied and engaging, there are no qualifications associated with the Standard programme.

However by adding elements to the course programme, candidates can achieve the Award in Leadership and Management from the City and Guilds of London Institute and it is recommended this opportunity is taken by candidates.

Course structure

A really varied and engaging course whose programme criteria cover 24 units involving 69 separate activities including:

induction
development of a PDP
teaching sessions
written assignments
activity sessions etc

To achieve the Award, candidates will require to take 4 additional activities including two additional written assignments in

Unit 503 Develop critical thinking
Unit 522 Becoming an effective leader

Knowledge, Skills, Behaviours

Operational Management:

Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance.

Understand data security and management, and the effective use of technology in an organisation.

Leading People:

Understand different leadership styles, how to lead multiple and remote teams and manage team leaders.

Know how to motivate and improve performance, supporting people using coaching and mentoring approaches.

Understand organisational cultures and diversity and their impact on leading and managing change.

Know how to delegate effectively.

Managing People:

Know how to manage multiple teams and develop high performing teams.

Understand performance management techniques, talent management models and how to recruit and develop people.

Building Relationships:

Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking.

Knowledge of collaborative working techniques to enable delivery through others and how to share best practice

Know how to manage conflict at all levels.

Communication:

Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.

Self-Awareness:

Understand own impact and emotional intelligence.

Understand different learning and behaviour styles.

Operational Management:

Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans.

Leading People:

Able to communicate organisational vision and goals and how these to apply to teams.

Support development through coaching and mentoring and enable and support high performance working.

Managing People:

Able to manage talent and performance.

Develop, build and motivate teams by identifying their strengths and enabling development within the workplace.

Able to delegate and enable delivery though others.

Building Relationships:

Able to build trust and use effective negotiation and influencing skills and manage conflict.

Able to identify and share good practice and work collaboratively with others both inside and outside of the organisation.

Communication:

Able to chair meetings and present using a range of media.

Use of active listening, and able to challenge and give constructive feedback.

Self-Awareness:

Able to reflect on own performance, working style and its impact on others.

Management of Self:

Able to create a personal development plan.

Takes responsibility:

Drive to achieve in all aspects of work.

Demonstrates resilience and accountability.

Determination when managing difficult situations. B1.4 Seeks new opportunities.

Is inclusive:

Open, approachable, authentic, and able to build trust with others.

Examinations

A 3-stage assessment:

a 1 hour professional discussion underpinned by your portfolio of evidence
a 4000 word project proposal followed by
a 20 minute presentation and 40 minute Q&A session

Grading:Fail/Pass/Distinction

Professional recognition

On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership and Management, and those with 3 years’ of management experience can apply for Chartered manager status through the CMI.

Progression routes

As well as providing a stepping stone for your management career, this course can provide a great lead-in to higher qualifications eg Level 7 Senior Leader.

Possible benefits

Successful candidates will learn how to build on business efficiencies, whilst offering continuous improvement and deeper commercial awareness thus benefiting their area of responsibility and the organisation. Upon appointment to a Departmental Manager role, average salary levels are around £30,000 pa. Senior positions can attract salary levels of around £44,000 pa. Whilst progression to Departmental Manager Assistant Head would offer salary levels of £65,000 pa.

Overview

Duration

Training: 18 Months
Gateway: 18 Month Point
End Point Assessment: 5 Months

Total: 23 Months

Enrolment now open

Funding

Levy – £9,000 deducted from your digital account
Non-Levy – 95% Government funded, £450 employer contribution

Level of Apprenticeship

Level 5

Gateway

Upon completion of your training, you will need to pass through the Gateway to enter the End Point Assessment.

Gateway requirements:

Maths & English (Level 2/Grade C/4 or equivalent)

All training will be provided for the above Gateway requirements, if not previously achieved. For exemption of these aims, we will require evidence of certification at enrolment.