Paul is the Managing Director at Riverside Training, where he oversees the Senior Management Team covering all funding streams including Apprenticeships, AEB, ESF and Commercial qualifications. Paul’s focus is to grow the portfolio of qualifications ensuring all learners have clear progression pathways and Riverside Training achieves its high quality expectations and growth targets.
Paul has worked in office products previously for 10 years as part of the UK’s largest independent provider and was involved in many acquisitions during this time. Paul moved into education at the start of 2017 just in time for the changes to education over to Levy funded Apprenticeship Standards.
In his personal time Paul is a keen runner, cyclist and a well below average golfer.
Jane has worked in vocational education for 25 years, 23 of them at Riverside Training and she therefore has a wealth of knowledge and industry experience. She is passionate about developing people to their full potential and is driven to provide the highest standard of customer service across all areas of the business. She’s a charismatic and energetic visionary who puts the happiness and well-being of her team above all else, believing that success will come from happy people.
Business development is her main focus & she enjoys nothing more than collaborating with like-minded organisations.
Jane has been a Magistrate since 2001, she’s a keen skier and horse rides as often as she can.
Donna joined Riverside Training in 2015. Donna has worked within the work-based learning industry since 1996 in various roles from administration to management.
Donna leads both the Delivery and Quality teams for Riverside Training. Donna is responsible for overseeing both the Sports, Education and Coaching Department and Functional Skills Department as well as the direct Management of the Delivery teams for HR, Accountancy, Management, L&D and Adult Care.
In her spare time, Donna enjoys lots of quality family time with her 3 young daughters.
Sarah joined Riverside Training in March 2022 as the Business Support Team Leader.
Sarah has a creative background, studied Art and Design, which then lead to a 13 year career in M&S, staring in Hereford as a visual merchandiser, dressing H.O baker street windows, working as a stylist for brochures to stores and covered the Cotswolds for VM with international work. I then worked as a Brand Assistant at Topshop Head Office for 4 years, looking after the southwest. Then returned home to take a position as manager of Monsoon in Hereford for 6 years.
After a fulltime career for 20 years, She had her only daughter, Evie, now 13.
She love’s spending time with family and friends, city breaks, visiting galleries and walks with her dog.
Lucy has recently joined the company as the Lead IQA and will specialise in quality and leadership.
Lucy brings a wealth of experience to the role; she started as a business administration apprentice, rather appropriately, and went on to become a tutor, IQA, Ops Manager, Quality Lead, and even a Head of Apprenticeships. She’s also been an Ofsted Nominee, expertise which might be useful as we await our next Ofsted inspection.
Away from work Lucy loves to explore the Cumbrian countryside during long walks with her husband and two dogs. She’s also an avid reader. Welcome aboard Lucy.
Sales & Marketing
Louise joined Riverside Training in August 2006 with extensive experience in sales and marketing.
Louise has been heavily involved with the strategic growth of the business and has a wealth of knowledge in Apprenticeship training for 16-64 year olds, Apprenticeship recruitment and commercial training.
Louise works directly with our National Key Accounts and is responsible for supporting clients with their Apprenticeship Levy funds, ensuring the business meets their training requirements.
In her spare time, Louise enjoys city breaks, yoga and collecting gym memberships (as she never actually goes).
Rebecca joined Riverside Training in June 2020, having graduated from Oxford Brookes University with a First Class Honours Degree in Business and Management.
Rebecca is responsible for building relationships with employers, and for finding and matching apprentices for Levy and Non-Levy employers across the country.
In her spare time, Rebecca enjoys skiing, spending time with friends, and looking after her dog.
Rory joined Riverside Training in April 2022.
Rory’s background has been primarily in the Motor Trade. Starting at Volkswagen through an Apprentice Scheme with Riverside Training!
He completed an apprenticeship and moved from vehicle administration through to Sales. Later jumped ship to Audi and then BMW finishing with Porsche for 3 years at their Tewkesbury branch as a Porsche Qualified Sales Executive.
He loves retail therapy, socialising and is utterly obsessed with Tom Ford.
Joe is a very recent recruit to the team. The core focus of Joe’s role at Riverside is public sector and funding stream procurement covering Apprenticeships, Short Award Courses, Commercial Training, Study Programmes, AEB/VRQ, realising business growth with a quality driven approach. In addition to this Joe will develop and hopefully bring on board new national clients across a variety of our apprenticeship pathways. We are sure he will really enjoy working with employers to find solutions for training needs.
Joe’s background within Further Education is quite varied since his entry point in 2009. This followed a career in Engineering and Management where he taught in a group of Academy Schools in Birmingham,. He later moved into FE/Apprenticeships in 2012 with a medium sized ITP delivering Leadership and Management programmes before then progressing into corporate and public sector business development leadership roles where he has remained since 2015.
Outside of work Joe enjoys spending time with his two daughters aged 16 and 14 and his 2 Pugs (Oscar & Fred). He is a very keen woodworker, often entering various regional and national competitions.
Finally Joe told us that he is incredibly proud to work within a highly skilled and passionate team contributing to Riverside’s continual and long term success.
Hooray to that Joe!
Megan joined Riverside Training in October 2017, with nearly 10 years’ experience in customer service and building relationships with employers. Up until July 2020, Megan was responsible for finding and matching Apprentices for Levy and Non-Levy employers across the country, predominantly focusing on Herefordshire. Megan then went on Maternity Leave and returned in June 2021 as Client Accounts Administrator.
Megan has a keen eye for detail and puts her English Language degree to good use when copywriting and proofreading for Riverside’s marketing department.
Outside of work, Megan enjoys travelling, taking her two dogs for long walks in the Herefordshire countryside and spending time with her growing family.
Megan is currently on Maternity Leave with her second child and is due to return in 2023. We miss you and wish you all the best, can’t wait for you to come back!
Andy joined Riverside Training in June 2022 as a Apprenticeship Engagement Advisor.
With an earlier care in hospitality and retail management Andy has been in the welfare to work industry for the last 8 years and has been lucky enough to offer support to different individuals across a variety of contracts, most recently as a National Careers Service Advisor.
Andy’s originally from Liverpool and was raised in Wales so have a good grasp of the language and can easily jump between accents.
Andy enjoys being active and regularly goes running, playing football, or walks in the countryside with his girlfriend.
Quality Officers & Learning and Development Coaches
Helen joined Riverside Training in 2006. Helen’s background is in hospitality and management and she looked after hospitality and catering learners when she first started with us and was very successful in supporting the learners to achieve. Helen then had the opportunity to undertake her V1 Award in 2017, which she achieved, and then became part of the quality assurance team where she has been ever since.
As a Quality Officer, Helen helps mentor and support Learning & Development Coaches to develop and achieve their learners.
In her spare time, Helen enjoys going out for afternoon tea with her friends and spending lots of quality time with her two sons.
Jason has worked at Riverside Training since 2018, starting off as a Learning & Development Coach delivering management qualifications up to level 5 and Project Management. Since working at Riverside he has completed various qualifications such as APM Level 4, ILM level 5 and also his End Point Assessment qualification.
Since 2020 Jason has been heading up the Curriculum Development Team for Riverside as the Curriculum Development Manager. He creates and manages the building of the online programmes and resources that our learners see and ensures all the programmes are kept up to date.
In his spare time Jason likes to socialise with his wife, 2 kids, and friends as well as taking a keen interest in digital media and taking long walks with his dog.
Alix has 20 years of experience in Operations in both independent and corporate organisations. Alix has worked as a General Manager for 14 years, her previous role was working in Learning & Development covering 62 sites across the North of the UK.
Alix thrives on being able to inspire and encourage others to reach their full potential – we never stop learning!
In her spare time, she enjoys yoga, shoe shopping and being a social butterfly.
Claire joined Riverside Training in 2019 as an; Operations Departmental, Team Leader Supervisor, Human Resources and Project Management Learning & Development Coach whilst also working on a number of Curriculum Development projects.
Claire has worked in the work-based industry for 14 years and prior to this worked in retail management for a number of national retailers.
In her free time, Claire loves spending time outdoors cycling, paddle boarding and being at the beach. Her other passion is going to music festivals and gigs.
Nick is the Team Leader for our Sport, Education and Coaching Team, a sector which brings together many of his passions. Nick studied Sport and Physical Education at the University of Wales Institute Cardiff, where he also represented the University in BUSA basketball competitions and coached the second team. On returning to Hereford he began a 16 year career teaching Physical Education and progressed to the role of Subject Leader for PE.
Nick joined Riverside Training in June 2020 as the tutor for our PE apprenticeship programme, delivered in association with Stride Active. We quickly recognised his enthusiasm and experience in the sector and gave him the opportunity to develop a team providing apprenticeships across this sector.
Away from work Nick enjoys time with his family, his wife of 12 years Lucy and two daughters, Ella and Marnie, who have shared his passion for sport which has seen them progress in golf and gymnastics respectively. He is a member of Burghill Valley golf course, enjoys cycling and also coaches cricket during the spring/summer.
Jane was born in Hereford and is completely sports mad.
Jane has worked in Education for 25 years and started out as a swimming teacher in primary education. She has coached at Hereford Swimming and Triathlon Club, becoming a specialist in disability coaching and teaching. Jane taught six subjects and has been a Head of House.
Jane joined Riverside Training in November 2020 as a Learning and Development Coach delivering Coaching Professionals, Teaching Assistant & Community Sport and Health Officer.
Jane’s hobbies include travel and spending time with her family and grandchildren.
Maddy joined Riverside Training in September 2020 as a Learning & Development Coach in Adult Care and Business Administration. She has 30 years of experience in the health and social care sector, with half of those spent as a Learning & Development Coach supporting learners and apprentices to achieve their qualifications.
Maddy is at her happiest when she is with her family, picnicking by lakes, rivers, or the sea, getting lost in woods, watching sunsets from hilltops, paddling in rivers, stargazing in fields, or exploring abandoned buildings and castles. She is never without her camera to capture all those beautiful memories.
At home Maddy likes to sing, paint, craft, knit, sew, create, draw, listen to a huge range of music and watch crime programmes.
Clair joined Riverside Training in September 2020 as a Learning and Development Coach for Leadership and Management in the Health and Social Care sector.
Clair has been working in social care since 1997 when she started work at a residential school in Herefordshire supporting young people with Learning Disabilities and complex needs, eventually ending up as Senior Shift Leader. Clair subsequently joined the team at Herefordshire Council where she delivered a bespoke induction and foundation qualification for staff working with adults with learning disabilities.
Simultaneously Clair worked for a small not-for-profit organisation as Project Manager leading on nationally-funded projects to raise the profile of adult social care across Herefordshire, Worcestershire and The Black Country.
Outside of work Clair enjoys spending her time with her husband and daughter, a very active scout and gymnast, which keeps Clair busy. She enjoys taking long walks in the countryside followed by long soaks in the hot tub. Clair’s other hobbies include reading and researching new things. Music is a massive part of Clair’s life and she has a song for everything.
Steve joined Riverside Training in March 2005 as a Learning & Development Coach. Steve delivers apprenticeship training in Management, Customer Service and Business Administration as well as some bespoke commercial workshops.
Outside of work, Steve enjoys walking, reading biographies and trying to keep up with his grandchildren.
Paula joined Riverside Training as a Learning & Development Coach in May 2017 with a wealth of experience in training and Project Management in the private financial sector. Roles have included Head of Training, Curriculum Development and ELearning Management. Her most accomplished moment was when she achieved FCA regulation for a large financial company in the UK.
Paula delivers the Associate Project Manager Qualification amongst others.
In her spare time, Paula likes to run and swim and is always planning a short break holiday to somewhere new!
Kriszti joined Riverside Training in November 2020 as an AAT Learning & Development Coach having worked in various managerial positions for over 10 years.
Throughout her career, she has always enjoyed working with numbers in the financial side of businesses. Kriszti has a great interest and enthusiasm for Business, Finance and Management Accounting, where she continues developing her knowledge and skillset.
In her free time, Kriszti enjoys spending time outdoors rock climbing, fell running, mountain biking and walking with her dog in the forest.
Sarah is a Learning & Development Coach in the accountancy sector.
Sarah has 20 years of accountancy experience, working in both financial and management accounting, within the service, manufacturing and charity sectors.
She has been involved in teaching, coaching and learning for eight years, delivering accountancy tuition and apprenticeships.
In her spare time, Sarah enjoys exploring new places and learning about them. She also likes to eat out and socialise with friends, and has recently started getting into gardening.
Chantel has only recently joined us as a dedicated Learning and Development Coach for Customer Service and Business Administration after gaining many years of experience in customer-facing roles within retail, leisure and dental health care.
Originally from Cape Town, Chantel planned to make the UK a temporary stop on her journies but 23 years later, having fallen in love with the British weather, she decided to stay.
Away from work Chantel loves exploring the outdoors with her devoted family. She has always been a passionate surfer and can often be seen paddle-boarding along the River Wye! And despite a dreadful accident several years ago remains an active biker, albeit of the fair-weather variety these days. Painting, baking and bbq-ing are her preferred safer hobbies.
Sarah joined Riverside in 2017 as a Customer Service, Business Administration and Human Resources Learning & Development Coach. Sarah gained her HR experience working for a large retailer for over 14 years and she also worked as a CivilService manager for 5 years.
In her free time Sarah loves travelling, socialising, shopping, walking her dog, and spending much time watching her son play football.
Clare is the latest to join our team. She has spent 17 years working in HR & Training within businesses involved in logistics, food manufacturing, hospitality and with the DWP. Her career passion is to train and develop people to reach their full potential. Which sounds like a perfect qualification for joining Riverside. So Clare will be joining the team to tutor CIPD at Level 5.
Away from work Clare spends as much time as possible having fun with her young family, holidaying (remember that?), and has recently taken up running. She aims to complete her first 5K run in the next few weeks. Good luck Clare.
Stacey has been working at Riverside Training since September 2020 and is our Learning & Development Coach for the dental nursing programme. She has been working in the dental nursing sector for 25 years, and has a wealth of knowledge and experience in everything dental. Stacey is a registered dental nurse and as such upholds and promotes the GDC standards expected with this responsibility. Stacey continues to learn and develop her knowledge and skills in dentistry and education to give her students the most up to date knowledge and experience.
Outside of work Stacey is a mum of 2 sports mad children, she spends large parts of her free time at the side of football pitches or dance competitions. If she ever gets a minute to herself she can be found wild swimming in rivers or lakes at any time of year. She has been known to break the ice on a lake in order to get in for a swim in the depths of winter…brrr!!
Alison has worked in the Early Years Education sector for over 26 years and she is very passionate about it. Indeed Alison has a wealth of experience that she brings to Riverside having worked in schools and early years settings both in the UK and abroad as a Teacher, a Manager and as a Consultant. Alison is a qualified Assessor and IQA and she enjoys sharing her knowledge with others. That said, Alison is always ready to learn new skills and to take on board fresh approaches in Education.
Away from work, Alison loves spending time with her husband going to music festivals and experiencing spa days. She enjoys travelling enormously and considers herself very fortunate to have visited many different countries around the world. Sounds wonderful Alison.
Elliott has recently joined Riverside Training as a Learning and Development Coach focusing on two roles; Coaching Professionals Level 5 and English Functional Skills.
Elliott comes from a Hospitality background; working as a kitchen assistant whilst at university and afterwards joining a large London and Hampshire based pub and hotel company as a waiter. He had the fortune of experiencing a large amount of roles including Night Porter (where he would dance up and down the corridors to get the automatic lights back on because he was scared of the dark). Just over three years later, Elliott’s eagerness to learn and progress resulted in him being appointed General Manager and he went on to manage 3 different pubs & hotels. Whilst gaining a strong operational skillset, he also developed a passion in coaching, developing and motivating others. Elliott came to realise that he thrived off focusing on the people within the business and leveraged a coaching approach to his leadership to help them explore their passions and skillsets to unlock their potential.
Here’s a fascinating insight; when Elliott was first adopted he would only stop crying when he was eating. This is something he feels has stayed with him into his adulthood as he has an unwavering passion for all things food. In particular, cooking and going on wine, beer and whisky distillery tours with his wife.
Mark joined Riverside Training in March 2022 as a Learning and Development Coach for the Senior Leader Level 7 programme.
He has spent over 25 years in pharmaceutical sales with various organisations such as AstraZeneca. Roles have included direct sales and various leadership positions.
After a brief time away from the pharmaceutical industry he became a self-employed coach focussing on mind-set and emotional intelligence coaching which are topics Mark has a real passion for.
Mark lives in Swansea, just on the edge of the beautiful Gower peninsula.
Mark’s hobbies include running, walking on the Gower, photography (mainly sports) and listening to music (absolutely any type of music).
Karen joined Riverside Training in May 2022 as Learning and Development Coach for Early Years and Functional skills maths.
Outside of work Karen enjoys anything crafty. She enjoys spending time with her family and cuddles with her dog “Fozzy”.
Karen has worked in the education sector for 16 years as a volunteer in schools, teaching assistant, developing carers and children groups.
Mel joined Riverside Training in June 2022 as a Learning & Development Coach
A little about Mel, She has worked at Wye Valley NHS Trust for the last 10 years in a variety of different roles. She started at the NHS when she was 17 on a customer service apprenticeship. Mel also trained as a dental nurse.
In her spare time she enjoys walking (mostly into town for coffee and/or wine)
Kelly joined Riverside Training in July 2022.
Kelly joined Riverside Training after working as a Spa Manager in the hospitality sector for a number of years. During this time she delivered a range of practical and theory-based training across the group which ranged from training in – Spa Treatments, Front Office coaching and delivery, Customer Service, Company Induction and Company Standards Delivery. This gave her a real passion for coaching and developing people and has very fortunately brought her to this new and exciting role at Riverside Training.
Previously to Kelly’s role in hospitality she worked for Virgin Atlantic Airways as both an Inflight Beauty Therapist and Cabin Crew which enabled her to travel and see the world.
Other hobbies she enjoys – Walking, Running, and Yoga (It balances out the chocolate treats as she’s partial to a Jaffa cake or 3 J)
Business Support Team
Eloise joined Riverside Training in July 2016 working on the ESF Project as a Project Coordinator. When the Project finished Eloise then joined the Business Support Team and currently works closely with her Learning and Development Coach buddies and processes personal information for our Apprentices.
Eloise also manages our Cognassist platform for our learners and Learning & Development Coaches.
In her spare time, Eloise enjoys making memories with her two sons and spending quality time with friends and family.
Emilie joined Riverside in March 2022 after leaving Hereford Sixth Form college when she realised the A-level route wasn’t for her. She’s started as the new Business Support Apprentice who works with the Learning and Development Coaches and helps process all the admin for the new and existing apprentices who start with Riverside.
Outside of work, Emilie has a very spiritual passion with interests in tarot and horoscopes readings, and in her free time, she does readings for anyone also interested in the topic. She also loves spending time listening/playing music and enjoys a good book with a cup of coffee.
Freya has recently joined Riverside Training in a new position as Enrolment Officer. Previously Freya worked in hospitality and she is now looking forward to developing her administrative skills as well as using her customer service skills to interact with learners.
Outside of work, Freya is a member of a local pottery studio. She enjoys walking her 2 dogs and spending time with her family.
Maddie is the youngest member of the team and one of our most recent recruits having joined Riverside in September as a Finance Apprentice, after completing her A levels. Maddie has always been good with numbers so undertaking the AAT apprenticeship at Riverside will hopefully be a great first step in her career, allowing her to develop her natural skills. We are delighted to know that Maddie is thoroughly enjoying her course and working at Riverside.
Outside of work Maddie enjoys socialising with her friends and she’s a mad keen animal lover with 3 dogs, 2 rabbits and a cat. Sounds like she could be learning some decent management skills too with that assortment!