Level 2 Customer Service Practitioner Apprenticeship
Providing exceptional customer service is essential for building strong customer relationships and ensuring business success. Our Level 2 Customer Service Practitioner apprenticeship is designed to equip aspiring customer service professionals with the skills needed to deliver high-quality service while contributing to the overall success of their organisations.
Ideal Candidates
This program is ideal for friendly, customer-focused individuals who are eager to start a career in customer service, develop their communication skills, and make a positive impact on customer experiences.
Whether you’re hiring an apprentice or seeking to complete a Customer Service Apprenticeship yourself, this program offers numerous benefits for both emerging talent and businesses alike.
Our apprenticeship structure dedicates 80% of the week to hands-on, on-the-job learning as a valuable team member, with 20% focused on online training and educational modules. All coursework is conducted online, making it flexible and convenient for both the apprentice and the employer. This apprenticeship is an ideal pathway for those wanting to launch a career in customer service while allowing employers to nurture and retain fresh, skilled talent to strengthen their administration teams.
We believe in offering more than just a learning experience- we provide a holistic journey designed to help you thrive
If you are looking for more information regarding our Qualifications, check out our FAQs and find the answers to your questions.
The apprenticeship is funded through government funds, with the amount depending on whether the employer is a levy or non-levy payer. Levy-paying employers contribute through the apprenticeship levy, while non-levy employers receive government funding to cover a portion of training costs. Employers also pay the apprentice\’s wages and may contribute to training costs.
Apprenticeships are available to people of all ages, with no upper age limit.
To be eligible for an apprenticeship in England, you typically need to have lived in the UK for at least 3 years before starting the apprenticeship. You must also be at least 16 years old and have a job or apprenticeship offer with an employer. Specific entry requirements may apply depending on the apprenticeship level. For more details, you can check the official GOV.UK website.
If you have any questions or need further assistance, don’t hesitate to reach out. Our team is ready to provide the answers you’re looking for.
\”Riverside have been incredible in supporting my journey to complete three qualifications since 2019. With dedicated tutors guiding me every step of the way, I’ve grown from a Business Administration apprentice to an HR Consultant. All the tutors were so helpful and supportive—I couldn’t have asked for more!\”
\”Throughout the Customer Service Specialist Level 3 apprenticeship, the support I received from my tutors was exceptional. They were patient, inspiring, and highly knowledgeable. The course has significantly boosted my confidence, both personally and professionally.\”
I am so pleased I chose Riverside Training to complete my level 7 Senior Leader apprenticeship, the teaching was extremely high quality, insightful and interesting. In addition the support from my tutor was fantastic, It made such a difference knowing support was there for me at any point.
I learnt so much for this apprenticeship, it gave me the strategic knowledge I needed to develop in my role and it has helped me gain great organisational awareness. Thanks so much to the team at Riverside!
Apprenticeships are a smart, practical option for CLdN to close skills gaps within the Port Industry. By investing in development of our employees, it ensures we train in the right skills.
CLdN have worked with Riverside Training for several years, helping us build skilled teams through apprenticeships with their hands-on approach and the support they’ve shown our learners. With supportive trainers, understanding our business needs, it’s enabled tailoring of the training, providing extra support to our learners.
