John Fairclough - Group HR Manager - Nasstar
What John and his team had to say!
What have been the benefits of the training so far?
Team Leader Workshops
Our Team Leaders have highlighted some key learning areas, in particular:
Leadership Styles, Team Dynamics, Resolving Conflict and Target Setting. For existing Team Leaders, we have benefited from a greater cross functional effectiveness as Team Leaders now share a common understanding and approach to managing their teams. For Team Leaders who have attended the programme prior to their appointment or promotion the transition into their new role has been faster and more effective.
The “Introduction to the Sales Process” and “Intermediate – Sales Tools & Strategies” programmes have been very helpful addition to the support provided to new members of the Customer Relations Management Team speeding their induction to full effectiveness.
The “Marketing Fundamentals” and “Social Media” programmes have helped our Marketing Department staff acquire extended knowledge and skills to lift the ingenuity and performance of the function.
Have you received any feedback from attendees you would care to share?
“Good presenter, highly skilled at generating positive interaction between attendees to facilitate learning.”
“A good diversity of attendees which was very helpful in enhancing the course by learning alongside the perceptions, values and insights of others from different organisations and other “walks of life”. A positive demonstration of the benefits of diversity in all its forms.”
“The course was very factual with different techniques used to understand ways to motivate teams within different situations. The course work book enhanced the presentation slides up on the screen and enabled you to keep up with the pace and review afterwards. I enjoyed how everything was very relaxed and you were treated as professional and adults, not as if you were at college. An excellent course with an excellent trainer.”
“Very engaging, knowledgeable and inspiring presenter, tutor and coach.”
“I am already using the learning from the course in my interactions with people, including counselling/guiding subordinates and team working with peers.”
“I learned many new things about leadership styles, the types of people that make up a team and conflict resolution. It has changed the way I think and act when I am with my team.”
How organised were we on set up and delivery?
The programmes have proved both supportive and relevant to the roles and objectives of the employees attending and delivered the promised content.
The course presenters have been effective and even inspiring trainers and coaches whose skills in demonstrating various principles and techniques were cited as role models by many of our attendees.
The course materials such as PowerPoint slides, workbooks and handouts are expertly produced and dovetail together well to make for a supportive learning experience.
Would you recommend us?
Riverside have enabled us to begin our long-term process of developing and implementing a training and development strategy focused on our future capacity and effectiveness. Employees have recognised and appreciated the quality of training interventions which has help us to build confidence for the future.
Riverside have helped us to navigate the plethora of different training programmes and development interventions so we can build, tailor and customise programmes best suited to our business needs and strengthen our developing organisational culture. Employees now recognise the commitment to training and development which in turn has had a positive impact on staff retention.