Human Resources Support Level 3

Human Resources Support Standard Level 3

To download a full overview for this qualification, please click here

Summary

HR Professionals in this role are typically either working in a medium to a large organisation as part of the HR function or are an HR Manager in a small organisation. Their work is likely to include recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes. They will typically be providing advice to managers on a wide range of HR issues giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk.

Ideal candidates

Level 3 is a foundation level and provides a solid grounding in HR for those with little or no HR experience. It’s roughly equivalent in difficulty to an A-level. It is ideal for those who are just starting their HR careers, or who are brand new to the industry – making it the perfect choice for anyone looking for an entry-level role.

Qualifications

There are no qualifications associated with this program.

Course structure

The course covers 37 separate activities including:

Induction
4 taught sessions
Skills development
Reviews

HR3 learners will gain greater knowledge and skills in the business they work in and a greater understanding and confidence in the subject of HR legislation. Because they have to do a project at end point assessment, candidates will be recommending improvements which could have a positive impact on their business and her own self-confidence and esteem.

Knowledge, Skills, Behaviours

Business Understanding

Understands the structure of the organisation; the products and services it delivers; the external market and sector within which it operates; where their role fits in the organisation; the ‘Values’ by which it operates and how these apply to their role.

HR Legislation and Policy

Basic understanding of HR in their sector and any unique features. Good understanding of HR legislation and the HR Policy framework of the organisation. Sound understanding of the HR Policies that are relevant to their role. Knows where to find expert advice.

HR Function

Understands the role and focus of HR within the organisation; its business plan/priorities and how these apply to their role.

HR Systems and Processes

Understands the systems, tools and processes used in the role, together with the standards to be met, including the core HR systems used by the organisation

Service Delivery

Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed with systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.

Problem solving

Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.

Communication & interpersonal

Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media e.g. phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.

Teamwork

Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.

Process improvement

Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.

Managing HR Information

Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.

Personal Development

Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Honesty & Integrity

Truthful, sincere and trustworthy in their actions. Shows integrity by doing the right thing. Maintains appropriate confidentiality at all times. Has the courage to challenge when appropriate

Flexibility

Adapts positively to changing work priorities and patterns when new tasks need to be done or requirements change.

Resilience

Displays energy and enthusiasm in the way they go about their role, dealing positively with setbacks when they occur. Stays positive under pressure.

Examinations

EPA consists of a two-stage assessment, each carrying 50% weighting:

a 3000 word consultative project following the work undertaken by the candidate
a 60-75 minute professional discussion

Markings: fail/pass/distinction

Professional recognition

The successful apprentice may be eligible to apply for Associate Membership of the Chartered Institute of Personnel and Development (CIPD) or any other professional body that recognises this apprenticeship within its membership criteria (membership is subject to the professional bodies own membership requirements).

Progression paths

Possible future roles once qualified could include:

HR Assistant
HR Manager
Talent Resourcer

Benefits

Not only will studying for an HR qualification improve your knowledge and skills in everything from employment law to talent management, it could also help you achieve a higher salary than your peers in HR.

Overview

Duration

Training: 18 Months
Gateway: 18 Month Point
End Point Assessment: 3 Months

Total: 21 Months

Enrolment

Enrolling now subject to suitability

Funding

Levy – £4,500 deducted from your digital account
Non-Levy – 95% Government funded, £225 employer contribution

Level of Apprenticeship

Level 3

Gateway

Upon completion of your training, you will need to pass through the Gateway to enter the End Point Assessment.

Gateway requirements:

Maths & English (Level 2/Grade C/4 or equivalent)

All training will be provided for the above Gateway requirements, if not previously achieved. For exemption of these aims, we will require evidence of certification at enrolment.