Customer Service Specialist Level 3 Standard
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service in many types of environments including contact centres, retail, webchat, service industry or any customer service point.