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  • Level 2 Adult Care Worker

    Summary

    Occupation:

    Adult Care Worker

    Role Profile (what the successful candidate should be able to do at the end of the Apprenticeship)

    Adult Care Workers are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives.

    Job titles might include: Care Assistant, Care Worker, Support Worker, Personal Assistant, Relief Team Worker, Support Worker – Supported Living, Key Worker in Residential Settings, Key Worker in Domiciliary Services, Key Worker in Day Services, Home Care Support Worker, Substance Misuse Worker, Learning Disability Support Worker, Mental Health Support Worker, Mental Health Outreach Worker and Re-enablement Worker.

    To work in care is to make a positive difference to someone’s life when they are faced with physical, practical, social, emotional or intellectual challenges. Adult Care Workers need to have the right values and behaviours developing competences and skills to provide high quality compassionate care and support. They are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives which is at the heart of person centred care. Job roles are varied and determined by and relevant to the type of the service being provided and the person supported. Adult Care Workers may work in residential or nursing homes, domiciliary care, day centres, a person’s own home or some clinical healthcare settings.

    Personal assistants do the same job as an Adult Care Worker and work directly for one individual usually within their own home. Working with people, feeling passionate about supporting and enabling them to live a more independent and fulfilling life is a rewarding and worthwhile job that provides excellent career opportunities.

    These are the personal attributes and behaviours expected of all Adult Care Workers carrying out their roles

    • Care – is caring consistently and enough about individuals to make a positive difference to their lives
    • Compassion – is delivering care and support with kindness, consideration, dignity and respect
    • Courage – is doing the right thing for people and speaking up if the individual they support is at risk
    • Communication – good communication is central to successful caring relationships and effective team working
    • Competence – is applying knowledge and skills to provide high quality care and support
    • Commitment – to improving the experience of people who need care and support ensuring it is person centred

    An Adult Care Worker must know and understand:

    A. The job they have to do, their main tasks and responsibilities

    1. The tasks and responsibilities of the job role relevant to the context of the service in which they are working. This could include supporting with social activities, monitoring health, assisting with eating, mobility and personal care

    2. Professional boundaries and limits of their training and expertise

    3. Relevant statutory standards and codes of practice for their role

    4. What the ‘duty of care’ is in practice

    5. How to contribute towards the development and creation of a care plan underpinned by the individuals preferences in regard to the way they want to be supported

    6. How to identify, respond to and escalate changes to physical, social, and emotional needs of individuals

    7. How to access, follow and be compliant with regulations and organisational policies and procedures

    B. The importance of having the right values and behaviours

    8. How to support and enable individuals to achieve their personal aims and goals

    9. What dignity means in how to work with individuals and others

    10. The importance of respecting diversity and treating everyone equally

    C. The importance of communication

    11. The barriers to communication

    12. The impact of non-verbal communication

    13. The importance of active listening

    14. How the way they communicate can affect others

    15. About different forms of communication e.g. signing, communication boards

    16. How to find out the best way to communicate with the individual they are supporting

    17. How to make sure confidential information is kept safe

    D. How to support individuals to remain safe from harm (Safeguarding)

    18. What abuse is and what to do when they have concerns someone is being abused

    19. The national and local strategies for safeguarding and protection from abuse

    20. What to do when receiving comments and complaints

    21. How to recognise unsafe practices in the workplace

    22. The importance and process of whistleblowing

    23. How to address any dilemmas they may face between a person’s rights and their safety

    E. How to promote health and wellbeing for the individuals they support and work colleagues

    24. The health and safety responsibilities of self, employer and workers

    25. How to keep safe in the work environment

    26. What to do when there is an accident or sudden illness

    27. What to do with hazardous substances

    28. How to promote fire safety

    29. How to reduce the spread of infection

    30. What a risk assessment is and how it can be used to promote person centred care safely

    F. How to work professionally, including their own professional development

    31. What a professional relationship is with the person being supported and colleagues

    32. How to work together with other people and organisations in the interest of the person being supported

    33. How to be actively involved in their personal development plan

    34. The importance of excellent core skills in writing, numbers and information technology

    35. What to do to develop, sustain and exhibit a positive attitude and personal resilience

    36. Where and how to access specialist knowledge when needed to support performance of the job role

    An Adult Care Worker must be able to:

    A: The main tasks and responsibilities according to their job role

    1. Support individuals they are working with according to their personal care/support plan

    2. Ask for help from an appropriate person when not confident or skilled in any aspect of their role

    3. Provide individuals with information to enable them to have choice about the way they are supported

    4. Encourage individuals to participate in the way their care and support is delivered

    5. Ensure the individual knows what they are agreeing to regarding the way in which they are supported

    6. Contribute to the on-going development of care/support plans for the individual they support

    7. Support individuals with cognitive, physical or sensory impairments

    B. Treating people with respect and dignity and honouring their human rights

    8. Ensure dignity is at the centre of all work with the individuals they support, their families, carers and advocates

    9. Demonstrate all work is person centred, accommodating the individual’s needs, wishes and preferences

    10. Demonstrate empathy (understanding and compassion) for individuals they support

    11. Demonstrate courage in supporting people in ways that may challenge their personal/cultural beliefs

    C. Communicating clearly and responsibly

    12. Speak clearly and exhibit positive non-verbal communication to individuals, families, carers and advocates

    13. Use the preferred methods of communication of the individual they support according to their language, culture, sensory needs and their wishes

    14. Identify and take steps to reduce environmental barriers to communication

    15. Demonstrate they can check for understanding

    16. Write clearly and concisely in records and reports

    17. Keep information safe and confidential according to agreed ways of working

    D. Supporting individuals to remain safe from harm (Safeguarding)

    18. Recognise potential signs of different forms of abuse

    19. Respond to concerns of abuse according to agreed ways of working

    20. Recognise, report and challenge unsafe practices

    E. Championing health and wellbeing for the individuals they support and for work colleagues

    21. Promote the health and wellbeing of the individual they support

    22. Move people and objects safely

    23. Demonstrate how to reduce the spread of infection, including use of best practice in hand hygiene

    24. Demonstrate the promotion of healthy eating and wellbeing by ensuring individuals have access to fluids, food and nutrition

    25. Demonstrate how to keep people, buildings and themselves safe and secure

    26. Carry out fire safety procedures when required

    27. Use risk assessments to support individuals safely

    28. Recognise symptoms of cognitive impairment, e.g. Dementia, learning disabilities and mental health

    29. Monitor and report changes in health and wellbeing for individuals they support

    F. Working professionally and seeking to develop their own professional development

    30. Reflect on own work practices

    31. Demonstrate the development of their own skills and knowledge, including core skills in writing, numbers and information technology

    32. Demonstrate their contribution to their development plan

    33. Demonstrate ability to work in partnership with others to support the individual

    34. Identify sources of support when conflicts arise with other people or organisations

    35. Demonstrate they can work within safe, clear professional boundaries

    36. Show they can access and apply additional skills required to perform the specific job role competently

    Find out more information today!



    Overview

    Duration

    12 Months

    Funding

    Levy – £3,000
    80% Training – 20% Assessment

    Non-Levy – £150 Contribution

    Level of Apprenticeship

    Level 2

    Entry requirements

    Individuals without level 1 English and maths will need to achieve this level and take the test for level 2 English and maths prior to taking the end-point assessment.

    For those with an education, health and care plan or a legacy statement the apprenticeships English and maths minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language.

    Employers involved in creating the standard:

    Woodford Homecare, Anchor, Barchester Healthcare, CareTech, Central Bedfordshire Council, Creative Support, Hand in Hands, Hendra Healthcare (Ludlow) Limited, Hertfordshire County Council, Surrey County Council, London Borough of Tower Hamlets, West of England Centre for Inclusive Living (WECIL)

    Louise Beizsley

    Key Account Manager

    Give Louise a call and she will be able to help you

    louise@riverside-training.co.uk
    01432678882
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