Course Outline

• Create an effective client journey – from how they find you to closing the sale
• Use up-selling, down-selling and cross-selling to effortlessly close more sales
• Package your products and services – easy ways increase your customer spend and loyalty
• Discover online tools to streamline and automate some of your sales activities
• Learn how to integrate sales and marketing activities to make more sales
• Create a sales pipeline to ensure future sales
• Write and implement a simple 5 step sales plan that works
• Negotiating techniques – face to face and on the telephone
• Long term relationships in sales & how to keep in touch effectively
• Competitor analysis and how to pitch your product/service against theirs to win more sales