Course Outline

Are you in a supervisory or managerial role? Do you want to learn how to be more effective in getting positive results from your team?

During this one-day course you will learn how to develop your leadership skills by exploring the consequences of adopting an emotionally intelligent, more resonant leadership approach in order to optimise outstanding performance from your team.

Course Content

• The Power of Emotional Intelligence
• Principles of Primal & Resonant Leadership
• Daniel Goleman’s Leadership Model
• How to create a Repertoire of Flexible Leadership Styles
• The Emotional Reality of Teams
• Building Emotionally Intelligent Organisations

Course Facilitator – Andrea James

Andrea is a business skills trainer and coach who specialises in leadership, personal effectiveness and customer excellence training .

She is a qualified teacher with a wealth of experience as a trainer working with a very wide range of organisations including the Foreign and Commonwealth Office, The Royal Garden Hotel, Oxford Brookes University, Conran Restaurants, Nasstar and East Berkshire College as well as a wide range of small businesses. She also previously worked for Hyatt International hotels where she worked as a Training Manager & Licensed International Trainer for over nine years.