Course Outline

• Daniel Goleman author ‘Emotional Intelligence’
• The emotional brain
• What does EI look like?
• Five EI components 
• Impact of staff EI levels on the workplace
• Individual EI Questionnaire
• Questionnaire de-brief

Do you want to be more successful at work?

Do you want to improve your chances of promotion?

Do you want to get on better with your colleagues?

Daniel Goleman first brought emotional intelligence to a wide audience with his book of this name. He argues that our view of human intelligence is far too narrow and that our emotions play a far greater role in thought, decision making and individual success than is commonly acknowledged. Truly effective individuals are also distinguished by a high degree of emotional intelligence. Being able to handle emotions in relationships and being able to influence and inspire others are the essential foundation skills for successful teamwork and leadership. During this workshop we will look at how emotional intelligence can be nurtured and strengthened. It is actually a set of skills that anyone can acquire with practice.

Course Facilitator – Andrea James

Andrea is a business skills trainer and coach who specialises in leadership, personal effectiveness and customer excellence training .

She is a qualified teacher with a wealth of experience as a trainer working with a very wide range of organisations including the Foreign and Commonwealth Office, The Royal Garden Hotel, Oxford Brookes University, Conran Restaurants, Nasstar and East Berkshire College as well as a wide range of small businesses. She also previously worked for Hyatt International hotels where she worked as a Training Manager & Licensed International Trainer for over nine years.