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    • Refinitiv – Testimonial
    • Nasstar – Testimonial
  • Fully Funded Training
    • ESF Application Form
    • ESF Photography – Master Manual Mode
    • ESF Emotional Intelligent Leadership Training
    • ESF Emotional Intelligence And How To Influence Others Training
    • ESF Post Lockdown Work Life – How to Remain Positive, Focussed and Productive
    • ESF Emotional Intelligence Training
    • ESF Stress Management Training
    • ESF Principles Of Sales Certificate
    • ESF Presentation Skills Training
    • ESF Team Leader Training
    • ESF Certified Level 3 Leadership and Management Training
    • ESF Microsoft Excel Intermediate Training
    • ESF Microsoft Excel Introduction Training
    • ESF Coaching And How To Be An Effective Leader Training
    • ESF Level 2 Team Leading Diploma Training
    • ESF Work Smart and Make More Sales Training
    • ESF Sales Made Easy Training
    • ESF Optimise Your Social Media Profiles To Attract Clients Training
    • ESF Marketing To Attract Local Clients Training
    • ESF Digital Marketing To Generate Sales Training
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    • HR Consultant Partner Level 5
    • Operations Departmental Manager Level 5
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    • Associate Project Manager Level 4
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    • Teaching Assistant Level 3
    • Senior Financial Services Level 3
    • Customer Service Specialist with Sales Level 3
    • Early Years Educator Level 3
    • Customer Service Specialist Level 3
    • Team Leader Supervisor Level 3
    • Business Administrator Standard Level 3
    • Learning & Development Level 3
    • Human Resources Support Level 3
    • Assistant Accountant Level 3
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    • Customer Service Practitioner Level 2
    • Early Years Practitioner Level 2
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  • Emotional Intelligence Training

    Course Outline

    • Daniel Goleman author ‘Emotional Intelligence’
    • The emotional brain
    • What does EI look like?
    • Five EI components 
    • Impact of staff EI levels on the workplace
    • Individual EI Questionnaire
    • Questionnaire de-brief

    Do you want to be more successful at work?

    Do you want to improve your chances of promotion?

    Do you want to get on better with your colleagues?

    Daniel Goleman first brought emotional intelligence to a wide audience with his book of this name. He argues that our view of human intelligence is far too narrow and that our emotions play a far greater role in thought, decision making and individual success than is commonly acknowledged. Truly effective individuals are also distinguished by a high degree of emotional intelligence. Being able to handle emotions in relationships and being able to influence and inspire others are the essential foundation skills for successful teamwork and leadership. During this workshop we will look at how emotional intelligence can be nurtured and strengthened. It is actually a set of skills that anyone can acquire with practice.

    Course Facilitator – Andrea James

    Andrea is a business skills trainer and coach who specialises in leadership, personal effectiveness and customer excellence training .

    She is a qualified teacher with a wealth of experience as a trainer working with a very wide range of organisations including the Foreign and Commonwealth Office, The Royal Garden Hotel, Oxford Brookes University, Conran Restaurants, Nasstar and East Berkshire College as well as a wide range of small businesses. She also previously worked for Hyatt International hotels where she worked as a Training Manager & Licensed International Trainer for over nine years.

    Duration:

    1 Day
    9:30am until 4:00pm

    Location:

    Delivered via Zoom

    Already completed this workshop?

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    Dates Available:

    More dates will be available in the new year.

    Book your space now!



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    • Herefordshire
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