To our customers and community
This is a critical moment in the world, with the situation evolving quickly we must all do our part in slowing the spread of the Coronavirus.
We want to re assure you that we are taking every precaution to protect everyone as far as we possibly can as the health and wellbeing of our community is paramount to us.
We understand how important it is to continue to provide you with the best possible service for as long as possible. We are in the ‘fortunate’ position with regards to our online learning delivery as we have a fully embedded and comprehensive system known as BUD which will allow us to work fully remotely and help us maintain constant contact with our learners. We will replace any planned visits with a virtual visit and continue to set and mark work as before.We are currently continuing with any pre agreed classroom sessions and any examination invigilation over the coming weeks but if you have any questions or concerns then we are available to chat this through at any point. We do know that many of you have taken steps to prevent and protect within your own communities, which may result in you being unable to attend any pre booked class room delivery so please let us know as soon as possible if you are unable to attend.
So, to summarise we will continue to deliver learning and development to all apprentices via our on line learning software BUD and we will hold all meetings via Skype or telephone. Classroom days already scheduled will continue as planned and exams that are already booked will take place. A senior member of Riverside Training will contact all line managers to discuss this and answer any questions or concerns this week.
We are following guidance issued by the government and Public Health England. As the situation develops we will continue to keep you updated. At the moment, the precautionary and preventative measures we’ve adopted means it is business as usual. If we identify an increased risk to our community or have to make a change to the way we operate, we will let you know.
We have to be cautious:
To make sure we are doing everything we can to protect our community, we would like to ask you not to visit our centre if any of the below applies within the last 14 days:
- If you have visited or travelled through a Category 1 area;
- If you have been in close contact with an individual who has tested positive for Coronavirus;
- If you have visited or travelled through a Category 2 area and are experiencing a cough, fever, shortness of breath or respiratory symptoms.
Please call 111 if these circumstances apply to you. For the latest area data, please visit this UK Government’s Covid 19 update page with details around specified countries and areas with implications for returning travellers or visitors arriving in the UK.
When you visit us, here’s what you can do to help:
- We encourage our entire community to self-assess and follow the guidance set by the government.
- We ask that you follow the guidance displayed throughout our centre and maintain good personal hygiene to prevent the spreading of germs:
- Cover your nose and mouth when coughing and sneezing.
- Dispose of any tissues in a bin.
- Wash your hands regularly.
- Although we have extra cleaning arrangements in place, all visitors should use the additional sanitisation available in our training rooms, breakout areas and facilities.
- If you or anyone you know show any signs of respiratory illness, fever, shortness of breath or breathing difficulties please seek medical attention or call 111.
As we continue our daily lives in this changing reality, let’s work as a community to protect and care for one another even from afar, we’re in this together.
Paul Workman MD