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  • Leah Coulson - Dormy House Hotel

    Case Study - Leah Coulson - Dormy House Hotel

    1. Why did you decide to choose this qualification?

    I wanted to expand my knowledge and feel more confident in my job role. The qualification I decided on has opened more doors for me and my future. I learnt a lot more than I thought I would. Now I am using this knowledge on a day-to-day basis it has actually made my job easier and my confidence has grown. I would highly recommend anyone to do a course like this, as I really have surprised myself.

    2. What did you learn during this qualification? And what did you find the most enjoyable?

    I learnt how to deal with conflict within a team. This was the hardest part of my job for me, as I never knew how to deal with situations and how to move forward from it. Now I look back, this was the most enjoyable part as I was so nervous before and now I feel like I could deal with any situation and problem solving.

    3. What was your employment status once you completed this qualification?

    Head Receptionist and Membership Manager.

    4. What where your goals/expectations before you started this qualification?

    To be perfectly honest, I was at a bit of a loss. I didn’t know what I wanted to do as a career but after doing this qualification I know what I do and don’t like. This has made my future career path clearer and I know what direction I want to go in. It has built my confidence up so much that I have started offering to help with new tasks that I thought I would never be able to do but now feels like it’s in reaching distance.

    5. Next Steps – What are your future plans and what do you intend to do next?

    I plan to keep challenging my capabilities, now that I have the right tools to go out there.

    6. Starting Situation – what was your situation before, during and after completing this qualification?

    I was originally a little lost of what I would like to do before the qualification. Now I have completed my qualification and also got my maths grade – which I really struggled to get but refused to give up and had support from my assessor. I feel so much more confident and feel I now have the knowledge behind me to expand in my career which will open up so many doors for me.

    Interested in our Team Leader Supervisor qualification?

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    Apprentice

    The Benefits Of Hiring An Apprentice

    Posted on 29th January 2019
    Apprenticeships are often seen as the middle ground between education and employment, where an apprentice learns whilst working. Learners gain an education.
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    Jordan Potter

    Jordan Potter - Utility Alliance - Case Study
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