Purpose of Post

The successful candidate will thrive in a dynamic and enjoyable work environment while effectively balancing their responsibilities.

Responsible to

Office Manager

Roles and responsibilities

• Conduct enrolments of applicants.
• To compliance check learner sign-ups.
• Chase up missing documents and/or evidence from learners and employers.
• Ensure all learners are registered with Awarding Organisations and EPAOs.
• To book learners in for examinations and end-point assessments in liaison with Awarding Organisation and End-Point Assessment Organisations procedures.
• To prepare for and conduct invigilation of examinations in line with the companies policy.
• Ensure all achievements are communicated promptly and the learners records updated.
• Ensure learner certificates are claimed and distributed to the correct address.
• To accurately process, breaks in learning and withdrawals where appropriate.
• To assist in the preparation and collation of the necessary paperwork for external audits.
• To provide administrative support to your allocated Learning & Development Coaches.
• To meet and greet guests and visitors.
• To answer the telephone on behalf of the company in a polite and professional manner and to ensure all messages are relayed via email/Teams promptly with as much information as possible.
• To support with office organisation inclusive of room preparation and ordering of catering, stationery and janitorial supplies.
• To accurately and promptly maintain physical and electronic office filing systems.
• To action and respond to emails and both internal and external communications.
• To participate in staff development and engage in continuous professional development.
• Work in line with all the companies policies.
• Any other duties that may be deemed necessary to meet the requirements of the post and company.

At Riverside Training, we prioritise the safety and wellbeing of both our learners and staff. Our commitment to safeguarding is reflected in our robust recruitment practices, detailed in our Safer Recruitment Policy, which is available on our website. As part of our recruitment process, candidates should be aware that online searches may be conducted. Our team undergoes thorough DBS and media checks, along with comprehensive inductions including Safeguarding and Prevent training, which is also regularly updated. We ensure all staff are equipped to recognise and support learners in the workplace, adhering to our internal safeguarding and prevent policy.