Brief Overview of the Role
At Specsavers, we are committed to providing outstanding customer care and expert dispensing advice tailored to each individual’s needs. You’ll be part of a motivated and knowledgeable team dedicated to delivering exceptional service. While previous optical experience is not always required, a passion for fantastic customer service is essential. You will receive comprehensive training and development to enhance your understanding of optical products and procedures. Our supportive environment, equipped with high-quality tools and guided by a strong team spirit, ensures you have everything needed to succeed.
Key Responsibilities
Engage with customers, exploring their needs and offering assistance proactively.
Develop strong product knowledge, particularly in single vision lenses and treatments.
Understand the basics of visual perception and common visual defects.
Accurately analyse prescriptions and dispense appropriate single vision lenses.
Manage customer appointments using the in-store computer system.
Operate the till efficiently and handle transactions confidently.
Apply NHS practices and procedures appropriately.
Take part in team training sessions and actively seek to improve personal knowledge and skills.
Contribute to a positive and collaborative team environment, reflecting our values of respect, professionalism, and outstanding care.
This position is initially available on a full-time, fixed-term contract. Upon successful completion of the Apprenticeship, there is the possibility of an ongoing position, which will be discussed at the appropriate time.
We believe in offering more than just a learning experience- we provide a holistic journey designed to help you thrive
If you are looking for more information regarding our apprenticeships, check out our FAQs and find the answers to your questions.
The apprenticeship is funded through government funds, with the amount depending on whether the employer is a levy or non-levy payer. Levy-paying employers contribute through the apprenticeship levy, while non-levy employers receive government funding to cover a portion of training costs. Employers also pay the apprentice\’s wages and may contribute to training costs.
Apprenticeships are available to people of all ages, with no upper age limit.
To be eligible for an apprenticeship in England, you typically need to have lived in the UK for at least 3 years before starting the apprenticeship. You must also be at least 16 years old and have a job or apprenticeship offer with an employer. Specific entry requirements may apply depending on the apprenticeship level. For more details, you can check the official GOV.UK website.
If you have any questions or need further assistance, don’t hesitate to reach out. Our team is ready to provide the answers you’re looking for.
\”Riverside have been incredible in supporting my journey to complete three qualifications since 2019. With dedicated tutors guiding me every step of the way, I’ve grown from a Business Administration apprentice to an HR Consultant. All the tutors were so helpful and supportive—I couldn’t have asked for more!\”
\”Throughout the Customer Service Specialist Level 3 apprenticeship, the support I received from my tutors was exceptional. They were patient, inspiring, and highly knowledgeable. The course has significantly boosted my confidence, both personally and professionally.\”
I am so pleased I chose Riverside Training to complete my level 7 Senior Leader apprenticeship, the teaching was extremely high quality, insightful and interesting. In addition the support from my tutor was fantastic, It made such a difference knowing support was there for me at any point.
I learnt so much for this apprenticeship, it gave me the strategic knowledge I needed to develop in my role and it has helped me gain great organisational awareness. Thanks so much to the team at Riverside!
Apprenticeships are a smart, practical option for CLdN to close skills gaps within the Port Industry. By investing in development of our employees, it ensures we train in the right skills.
CLdN have worked with Riverside Training for several years, helping us build skilled teams through apprenticeships with their hands-on approach and the support they’ve shown our learners. With supportive trainers, understanding our business needs, it’s enabled tailoring of the training, providing extra support to our learners.
